Refund policy

Refund Policy

14-day returns

Under the UK Consumer Contracts Regulations you can cancel your order within 14 days of receiving it, for any reason, for a full refund.

How to return

Email flexbornsupport@gmail.com with your order number. Items must be unused, in original packaging. You cover return postage unless the item is faulty or we sent the wrong item.

Faulty items

If your item arrives faulty or develops a fault, contact us within 30 days for a replacement or refund under the Consumer Rights Act 2015.

Refund timing

Refunds are issued to your original payment method within 14 days of us receiving the return (or sooner).

Last updated: October 2026.